Frequently Asked Questions

What payment methods do you accept?

We accept Visa, MasterCard, and American Express credit and debit cards for your convenience through PAYPAL.

Can I modify the source code of product?

Yes, you are authorized to make any modifications to achieve your desired intention. All code are open for modification if you need.

Can I use the themes and plugins on multiple websites?

Yes, you are free to use our themes on as many websites as you like. We do not place any restrictions on how many times you can download or use a theme after payment is done , nor do we limit the number of domains that you can install our themes to.

What if I change my mind and want a refund?

We offer no-questions-asked refunds to all customers within 24 hours of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

What happens if there’s been a delivery mishap to my order? (lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at help@templatespool.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
      In the event of lost mail, we will try to locate the delivery team in Singpost and if there’s a clear indication that your          order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

How many free samples can I redeem?

We are not providing any free samples in our website

How long will my order take to be delivered?

We are providing Imemdiate Delivery for everyone. Once payment is confirmed your order will be Delivery Immediately.

Is my privacy and personal information secure on your site?

We provide among the best service in the industry, and guarantee secure payment processing at all times.


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